We’re thrilled to introduce an exciting new way to manage your healthcare needs! As part of our ongoing commitment to improving patient experience and embracing digital healthcare, we are launching a trial of the Accurx Online Consultation System.
This new system is designed to make accessing our services easier, faster, and more integrated, whether you need help with a medical issue or an administrative request.
What is Accurx?
Accurx is an online platform that allows you to submit requests to us at your convenience. You can use it for:
- Medical Requests: Share your symptoms or health concerns.
- Administrative Requests: Request documents, fit notes, or other non-medical assistance.
Why Use Accurx?
- Convenient and Secure: Submit your requests anywhere, from any device.
- More Discretion: Avoid discussing personal health issues with a receptionist by completing a private online form.
- Timely Responses: Our doctors will review your request and respond within 48 hours, letting you know if you need to come in for an appointment or if your concern can be addressed remotely.
How Does It Work?
- Submit Your Request: Fill out the online form for medical or administrative needs.
- Doctor Review: Your request will be assessed by a clinician.
- Response Within 48 Hours: We’ll contact you with the next steps, whether that’s scheduling an appointment or providing advice.
This process ensures appointments are prioritised based on clinical need, rather than a first-come, first-served basis, making the system fair and efficient for everyone.
Equity for All Patients
Whether you submit an online request or call us on the phone, your request will be treated with the same level of care and urgency. Everyone will have equal access to our services, ensuring that no patient is left behind.
A Trial Service to Shape the Future
This is a trial phase as we gather valuable feedback from our patients and staff. Your input will help us refine and improve the service before we roll it out more widely.
Thank you for supporting our journey towards smarter, more integrated healthcare.
Your College Road Surgery Team